Building a NOC

Expert Network Operations Centre development can be a daunting task. What monitoring software should be used? What type of server should it run on? What equipment should be monitored? What access rights should the NOC Techs have to the monitored equipment? What monitoring, troubleshooting, problem escalation and best practices policies and procedures should be put in place? Who will design the NOC? Who will build it? Who will take care of daily operational NOC maintenance? Who will manage The NOC Techs and adherence to procedure?

Building NOCs using even relatively inexpensive monitoring products such as HP Open view Operations are not trivial to design and deploy. And despite what Sales people will tell you, there is no monitoring product that is all things to all people. Vendor competitors would like you to think that their solution is the Holy Grail itself but the reality is that no matter what products you choose, the capabilities you will get will be far less than what you were expecting. And just the regular "care and feeding" of your monitoring environment once it's operational will be a far more involved, complicated, expensive and time consuming process than you ever imagined. So how do you avoid costly mistakes in the product selection, deployment and operational phases of your project?

Consider having some or all of your project handled by someone who has a lot of Professional NOCs under their belts already. And preferably, a Company that has no financial stake in the monitoring software solution purchase selection.

Vigilance Monitoring builds very high end, comprehensive Network Operations Centers using state of the art monitoring products such as NetIQ, BMC Patrol, HP Openview Operations, HP Network Node Manager NNM, IBM Tivoli, Nortel Optivity NMS, Cisco Ciscoworks, Sun Solstice SunNet Enterprise Manager, Micromuse, Computer Associates CA Unicenter, Microsoft Operations Manager 2000 (MOM), Microsoft Systems Management Server SMS and competitor software.

Vigilance Monitoring is not a software reseller or a VAR so we are free to recommend and use whatever monitoring solution is best for you, not just the products that we get commissions on. We are the only company in the whole wide World that we know of with over 15 years’ experience making a business out of designing, building and managing professional NOCs. We can identify, install, implement and manage just the right monitoring product(s) to fit your monitoring needs and IT budget.